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Frequently Asked Questions

Minimum order?

Our minimum order is $350. Any orders sent under this will be charged a flat freight & handling rate of $30.

Freight Charge?

Freight is charged as 8% of order to a cap dependent on location.

How do I open an account?

Get in touch with your details and we will send you a new account application form. 

Back orders?

Yes, as a default we will keep backorders. Please contact us if you wish to change or delete any backorders. 

Do backorders have freight?

Back orders are charged at 2% of order value

How do I pay?

For non-account customers, credit card when order is placed. For account customers, EFT or credit 

card within 30 days of invoice date. 

How do I order?

Either place an order through our website, call our sales team or send us an email.

Fault or damaged item?

Please email with the issue, item and invoice number and we will 

contact you to fix it.